Return Policy

Return Policy for Freeze My Candy

At Freeze My Candy, we are committed to providing our customers with delightful candy and a sweet shopping experience. To ensure transparency and fairness, please review our return policy carefully. We do not accept returns for items that have been consumed or opened under any circumstances.

1. General Policy

We understand that sometimes mistakes can happen, and we want to assure you that we take responsibility for any errors made on our part. Therefore, we only accept returns under the following circumstances:

  • You received the wrong item(s).
  • The item(s) you received are damaged or defective due to our error.

2. Eligibility for Returns

If you believe your order qualifies for a return based on the above criteria, please contact our customer support team within 3 days of receiving your order. Provide your order number and a detailed description of the issue, along with any supporting photographs.

3. Return Process

To initiate a return, follow these steps:

  • Contact our customer support team at freezemycandy@gmail.com within 3 days of receiving your order.
  • Our support team will review your request and provide instructions on how to proceed with the return process.
  • If a return is deemed necessary, we may ask you to return the incorrect or damaged item(s) to us.
  • Once we receive the returned item(s), our team will inspect them to verify the mistake or damage. If the return is accepted, we will either send a replacement or issue a refund.

4. Refunds and Replacements

If your return is accepted, Freeze My Candy will issue one of the following:

  • Replacement: We will send you the correct item(s) as a replacement for the ones you received incorrectly or damaged.
  • Refund: We will issue a full refund for the purchase price, including any applicable shipping charges, to your original payment method.

Please note that the processing time for refunds may vary depending on your payment provider and can take up to 7-14 business days.

5. Exceptions

We do not accept returns for any reasons other than those specified above. This includes instances where the customer ordered the wrong item, changed their mind, or no longer wants the product. Additionally, we do not accept returns for items that have been consumed or opened under any circumstances.

6. Contact Information

If you have any questions or need further assistance regarding our return policy, please contact our customer support team at freezemycandy@gmail.com

Thank you for choosing Freeze My Candy. We appreciate your understanding of our return policy, which is designed to ensure a delightful experience for every sweet tooth. Happy indulging!

Contact Us

Custom orders, wholesalers, questions about our process? Get in touch with us by filling the form below or on social media @freezemycandy